Customer Support Executive

Radical Minds Technologies Pvt. Ltd. is hiring enthusiastic and customer-focused candidates for multiple Customer Service & Voice Process opportunities at its HSR Layout, Bengaluru location.

## 📌 Open Positions

### 1. Customer Service Associate – Lead Conversion

Process: Skin Care / Cosmetology

Openings: 40+

Work Mode: Work from Office

Responsibilities:

• Handle inbound and outbound customer calls related to skin care and cosmetology services.

• Understand customer requirements and explain services accurately.

• Convert potential leads into walk-in enquiries and drive lead closure.

• Follow up with prospective customers to improve conversion.

• Maintain call records, CRM updates, and customer documentation.

• Handle customer queries and objections professionally.

• Achieve assigned sales, conversion, productivity, and quality targets.

### 2. Customer Service Representative – Traya Voice Process

Process: Inbound & Outbound Voice Customer Support

Responsibilities:

• Handle inbound and outbound customer calls professionally.

• Understand customer concerns and provide accurate information and resolutions.

• Maintain proper call records and update customer information in CRM.

• Handle customer objections and concerns effectively.

• Follow quality, compliance, and process guidelines.

• Ensure a positive customer experience.

• Achieve daily productivity, quality, and performance KPIs.

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## 🎓 Eligibility Criteria

• Graduate freshers can apply for the Traya Voice Process.

• Non-graduates with a minimum of 1 year of customer service experience can also apply for the Traya Voice Process.

For the Lead Conversion – Skin Care/Cosmetology Process, minimum ••6 months of experience• is preferred/required for experienced candidates.

• Sales experience is mandatory for the Lead Conversion process, OR candidates with a cosmetology/skin-care background may apply.

• Candidates must have strong verbal communication skills.

• Basic computer knowledge and typing skills are required.

• Candidates should be comfortable working from office.

Candidates pursuing regular classes are not eligible•.

• Immediate joiners are preferred/required.

## 🗣️ Language Requirements

### Traya Voice Process

Mandatory:

• Hindi + English

• Plus any one regional language:

• Kannada

• Tamil

• Telugu

### Lead Conversion – Skin Care / Cosmetology

Candidates should be proficient in any one of the following regional languages:

• Kannada

• Hindi

• Bengali

• Marathi

• Gujarati

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## 💰 Salary Details

### Lead Conversion – Skin Care / Cosmetology

| Language | Take-Home Salary |

| ---------------------------- | ----------------: |

| Kannada / Hindi | ₹16,500 – ₹19,000 |

| Gujarati / Marathi / Bengali | ₹22,000 |

Employment Model: NATS / NAPS NPF model

### Traya Voice Process

| Candidate Type | Salary |

| -------------- | ------------: |

| Freshers | ₹18,000/month |

| Experienced | ₹20,000/month |

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## 🕐 Working Details

• Work Mode: Work from Office

• Location: HSR Layout, Bengaluru

• Working Days: 6 days working

• Week Off: 1 rotational week off

• Shift: Rotational shifts

• Joining: Immediate joiners preferred/required

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.