Customer Support Executive

Job Title: Telemarketing Executive

Job Overview

We are seeking a dynamic, energetic, and persuasive Telemarketing Executive to join our growing sales team. The selected candidate will act as the first point of contact for prospective customers, responsible for generating interest, qualifying leads, and supporting the pre-sales process to build a strong sales pipeline for the senior sales team.

Key Responsibilities

1. Lead Generation

• Make outbound calls to potential customers from assigned databases.

• Introduce company products/services and create initial interest.

• Generate qualified leads through cold calling.

• Achieve daily and monthly performance targets.

2. Data Calling & Management

• Work efficiently on provided call lists and databases.

• Maintain and update accurate customer information in the CRM system.

• Verify contact details, requirements, and preferences for data accuracy.

• Record call outcomes and follow-up details properly.

3. Pre-Sales Support

• Qualify leads using BANT criteria (Budget, Authority, Need, Timeline).

• Handle customer queries and objections professionally.

• Coordinate with the sales team for smooth lead handover.

• Schedule appointments or follow-ups when required.

Eligibility Criteria

Education

• 12th Pass with minimum 6 months of experience, OR

• Graduate (Any Stream) – Freshers can apply

Experience

• 0 – 5 years

Age Limit

• 18 – 30 years

Required Skills

• Excellent verbal communication skills

• Strong convincing and negotiation abilities

• Positive and target-driven attitude

• Ability to handle rejection confidently

• Basic knowledge of MS Excel and CRM tools

Preferred Skills

• Prior BPO / Telecalling experience

• Experience in telesales or customer handling

Languages Required

• English

• Hindi

• Marathi

Salary & Benefits

• Salary: ₹23,000 CTC per month

• Performance-based incentives

• Career growth opportunities in the sales domain

• Training and skill development support

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.