Customer Support Executive

Job Description:

We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.

As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.

We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.

Key Responsibilities:

Handle customer queries and complaints via calls professionally and promptly

Maintain service quality as per Flipkart standards

Ensure quick resolution and customer satisfaction in every interaction

Update call records and maintain accurate documentation

Coordinate with internal teams to ensure issue closure

Meet performance targets including attendance, quality, and productivity

Strong fluency in both English and Hindi (verbal communication)

Must be willing to work in rotational shifts

Immediate joiners will be given priority

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.