Customer Support Executive

We are hiring Customer Support Executives for a Banking Process in Hebbal, Bengaluru. This is an excellent opportunity for freshers and graduates looking to start their career in the banking and customer service industry.

Company: Teleperformance

Location: Hebbal, Bengaluru
Job Type: Full-Time | Work From Office

Experience: Freshers can Apply

Eligibility

• Education: Undergraduate / Graduate

• Experience: Freshers can apply

• Good communication skills in the required regional language

• Candidates should be comfortable working in rotational shifts

Languages Required

Candidates with proficiency in any one of the following languages can apply:

• Tamil

• Malayalam

• Telugu

• Kannada

Shift Timings

Female Candidates: Any 9-hour shift between 6:00 AM – 8:00 PM

Male Candidates: Any 9-hour shift between 6:00 AM – 12:00 AM

General Language Candidates:

• CTC: ₹20,000/month

Shift Allowance: ₹1,200, paid once every 3 months

Malayalam Language Candidates:

• CTC: ₹20,000/month

  Language Allowance: ₹1,800

• Shift Allowance: ₹1,200, paid once every 3 months

Working Days

• 6 days a week

• 1 rotational week off

Key Responsibilities

• Handle customer queries related to banking products and services.

• Provide accurate information and appropriate solutions to customers.

• Handle customer interactions professionally and courteously.

• Maintain accurate customer information and interaction records.

• Follow banking process guidelines, quality standards, and compliance requirements.

• Escalate complex customer issues to the appropriate department.

• Meet assigned quality, productivity, and customer satisfaction targets.

Required Skills

• Good verbal communication skills.

• Customer-focused attitude.

• Strong listening and problem-solving abilities.

• Basic computer knowledge.

• Ability to work in rotational shifts.

• Willingness to learn banking processes and procedures.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.