Customer Support Executive

16,000 - 18,000 /month

Victa Earlyjobs Technologies Private Limited

Bidhan Nagar, Kolkata

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Banking

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Description – Customer Support Associate (FRM Process)

Position: Customer Support Associate

Process: FRM Process

Location: Kolkata (Work from Office)

Employment Type: Full-Time

Job Responsibilities

- Handle customer queries via voice and/or non-voice support.

- Provide accurate information and resolve customer concerns professionally.

- Maintain high standards of customer service and communication.

- Meet productivity, quality, and performance targets.

- Accurately update customer information in the system.

- Follow company policies and process guidelines.

Eligibility Criteria

- Excellent communication skills in English and Hindi (mandatory).

- Minimum typing speed of 25 WPM with 85% accuracy.

- Comfortable working in 24×7 rotational shifts.

- Graduates are preferred; undergraduates may also apply.

- Freshers and experienced candidates are welcome to apply.

Salary

Freshers

- Monthly CTC: ₹16,000

- Approximate In-hand Salary: ₹11,240

Experienced (Minimum 1 Year Experience)

- Monthly CTC: ₹18,000

- Approximate In-hand Salary: ₹13,163

- Quarterly Performance Bonus: ₹3,192

Work Schedule

- 6 working days per week

- 1 rotational weekly off

- Total shift duration: 9 hours

- 8 working hours + 1-hour break

Office Address

Startek

3rd Floor, Block EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal – 700091

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹16,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bidhan Nagar, Kolkata.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Bidhan Nagar, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 0-2 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹16,000-₹18,000 per month. This is a Full Time opportunity and has 50 openings available.