Customer Support Executive

Job Summary

We are hiring a Support Executive to handle client queries related to transactions, portal usage, and services. The role requires communication with clients, tracking transaction status, and coordinating with the operation and technical team.

Key Roles & Responsibilities

Handle client queries via Call / WhatsApp / Email / Ticket

Check transaction status from Admin Portal

Provide proper updates to clients

Product demo quality (Training will be provided)

Track pending / failed / hold transactions

Coordinate with operation & technical team

Maintain support tickets & records

Help clients in using portal

Follow up on complaints until resolution

Assist in client onboarding process

Maintain professional communication

We are looking for a Support Executive to join our team Upay Digi India Pvt.Ltd . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Industry. The role offers and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduation and 2-5 yr. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 working daysweek during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.