Customer Support Executive

Job Title: Customer Success Associate – International BFSI (Voice & Chat)
Company: Transcom
Process: Trade Republic – International BFSI
Location: Gurugram (Work From Office)
CTC: Up to 32000 to 34000
Working Days: 5 Days
Week Off: Rotational
Cab Facility: Both side cab within hiring zone

Role Overview
We are hiring Customer Success Associates for an international BFSI process for Voice and Chat support. The role requires handling customer queries professionally, providing accurate resolutions, and delivering high quality service to global customers while maintaining compliance standards.

Eligibility Criteria
Minimum 6 months BPO experience in Voice or Chat
BFSI background preferred
Excellent English communication skills
Typing speed 35 WPM for chat process
Ability to handle minimum 2 concurrent chats
No MTI or RTI influence
Comfortable with rotational shifts
Ready for immediate interview and joining

Key Responsibilities
Handle customer interactions via voice or live chat
Provide accurate and timely resolution to queries
Maintain SLA and quality standards
Document all customer interactions correctly
Ensure positive customer experience

Job Highlights
International BFSI process exposure
Career growth with global brand
Structured training and development
Professional work environment
Both side cab facility

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.