Customer Support Executive

Job Title: CRM Customer Support Executive

Location: Dighe, Navi Mumbai, Mumbai

Company: The Sleep Company

Website: www.thesleepcompany.in

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Eligibility Criteria:

• Age: 18 to 35 years

• Education: Minimum HSC pass and above

• Experience: Minimum 6 months of relevant experience

• Language: Fluency in English (both verbal and written) is mandatory

• Availability: Full-time only (No part-time work or studies)

• Proximity: Must reside within 1 hour of commute distance from office

• Working Days: 6 days a week (rotational weekly off between Monday to Thursday; weekends are working)

• Working Hours: Rotational day shifts between 9:00 AM to 9:00 PM

• Probation: 6 months (No leaves during probation except weekly offs)

• Flexibility: Should be open to extended working hours during festive or high sales periods

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Compensation & Benefits:

• Salary Range: ₹18,000 – ₹25,000 (in-hand)

• Incentives: Performance-based incentives (based on revenue targets set by team lead)

• Bonus: Annual bonus of ₹9,000

• Medical Insurance: Coverage up to ₹3 Lakhs from Day 1 via Onsurity App

• Includes spouse and up to 2 children

• Deductions: ₹200 PT deduction only (No PF)

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Role-Specific Requirements:

For CRM Sales Executive:

• Experience in outbound calling is essential

• Ability to handle sales pressure and meet targets

For CRM Customer Support Executive:

• Must be comfortable with voice (inbound) and non-voice (outbound) support

• Experience in handling escalation and delivery-related issues

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Note: Festive periods are considered peak business times. Candidates must be comfortable working during these times.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., THE SLEEP COMPANY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at THE SLEEP COMPANY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.