Handle inbound and outbound customer calls in a professional and courteous manner.
Address customer queries, concerns, and complaints with accurate and timely resolutions.
Maintain detailed records of customer interactions in CRM systems.
Follow company processes, quality standards, and compliance guidelines.
Ensure high levels of customer satisfaction through effective communication.
Meet daily and monthly performance targets (KPIs) such as call handling time and resolution rate.
Communicate fluently in Hindi and English along with one regional language (Kannada, Tamil, or Telugu).
Use basic computer applications and typing skills to manage customer data efficiently.
Adapt to a fast-paced voice process environment while maintaining professionalism.
Collaborate with team members and supervisors to improve service quality and performance.