Customer Support Executive

14,000 - 17,000 /month

Teleperformence

Sector-12 Avas Vikas Colony, Agra

0 - 2 years Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Aadhar Card

Job Description

We are hiring for Customer Support Associate Profiles for Agra location

Job Summary :

• Receiving and reverting calls of customers to solve queries related to State Bank of India customers, purely Customer Service.

Key Responsibility Area:

Delivery

• Attend inbound calls to solve customer queries, register complaints.

• Proactively keeps up to date on new procedures.

• Complete understanding of the platform and SBI Products

• Focus on achieving first time right (FTR) for all the handled queries, complaints, and requests

Communication

Proven ability to communicate with customers

Stay closely involved with operations

Qualification:

Graduate (Preferred)/ Undergraduate

Work Experience:

Preferred BPO experience

Assessments:

• Veti - Level 3

• Typing - 15 WPM with 85% Accuracy

• Aptitude/Math & General Affairs & Knowledge

Offered Salary:

Monthly CTC - 16800 Approx.

Monthly Inhand - 13800 Approx. + Incentives

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹14,000-₹17,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector-12 Avas Vikas Colony, Agra.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 30 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector-12 Avas Vikas Colony, Agra.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, Query Resolution with 0-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹14,000-₹17,000 per month. This is a Full Time job and has 30 openings.