Customer Support Executive

We are currently seeking Customer Support Executives to join our team in Ludhiana. This is a full-time opportunity for freshers who are looking to start their career in the customer service and support domain.

As a Customer Support Executive, you will serve as the first point of contact for our clients, providing timely, professional, and effective support across multiple channels while ensuring excellent customer experience.

Key Responsibilities

⦁ Respond to customer inquiries and resolve issues via email, chat, and phone
⦁ Provide accurate, clear, and timely information to customers
⦁ Maintain a professional, polite, and positive attitude in all interactions
⦁ Coordinate with internal teams to ensure effective issue resolution
⦁ Maintain proper records of customer interactions and support requests
⦁ Meet or exceed defined customer service quality standards and targets

Qualifications

⦁ Basic computer knowledge (email handling, chat tools, standard software usage)
⦁ Good English communication skills (verbal and written)
⦁ Fast and accurate typing skills
⦁ Ability to work efficiently under pressure and manage multiple queries
⦁ Willingness to learn and adapt in a fast-paced environment

Preferred Skills

⦁ Prior experience in customer service (an added advantage, not mandatory)
⦁ Familiarity with CRM tools or ticketing systems
⦁ Strong listening skills and a problem-solving mindset

Good-to-Have

⦁ Basic understanding of customer support processes and service etiquette
⦁ Ability to handle multiple customer queries simultaneously
⦁ Willingness to work in rotational shifts (if applicable)
⦁ Interest in learning about IT services and digital products

Why Join Us:

⦁ Opportunity to work with international clients and gain valuable experience
⦁ Collaborative and supportive work environment
⦁ Room for growth and advancement within the company

“Ready to start your career and grow with us? Apply now and be part of our success story!”

Company Perks

👍 Competitive Salaries - Competitive salary with monthly bonuses and the ability to get a pay raise every time you grow your skills.
👍 Work-life balance - Excellent working hours to maintain the work-life balance of employees.
👍 Training and Mentorship - Get ahead at work with regular training programs planned at every level.
👍 Super Saturdays - The opportunities of all Saturdays off help employees to spend quality time with family.
👍 Monthly Meetings - Monthly general meetings for discussion of company's agenda and technology trends.
👍 Festival/Birthday Celebrations - Employee's birthdays and festival celebrations to enhance co-operation among team members.
👍 Healthcare - The well-being of our teammates is our priority, which is why we offer compulsory medical insurance.
👍 Flexible Work Shifts - Day and Night work shifts for employees to let them choose as per their time flexibility.
👍 Immigration Support - We offer and support our employees with a business visa facility.
👍 Overtime Monthly Cash - Overtime working is every month transferred to the bank directly.
👍 Extra Benefits/ Leave Encashment - An opportunity of paid leaves with an extra benefit of leave encashment on the completion of a year.
👍 Emergency Fund - We support our employees with an emergency fund facility, when needed.
👍 Learning and Development Program (TWS Academy) - Several learning programs are organized to enhance the knowledge and expertise of our employees.
👍 Employee Referral Reward - In TWS an employee can take a cash reward for referring a new joinee.
👍 Performance based incentives and Employee of the month Recognition - Extra perk or bonus can be covered from your monthly best performance and growth of your skills by achieving performer or the month.
👍 Leave adjustment - Your leaves can be adjusted by working on Saturdays/public or selected holidays/ where you can save your yearly leaves and save salary deduction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.