Customer Support Executive

27,000 - 30,000 /month

Tech Mahindra

Yerwada, Pune

1 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Night Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Customer Support Executive to join our team at Tech Mahindra. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to international bpo. The role offers ₹ 27,000 - ₹ 30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 2 years of international bpo experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift which includes

shift ends by 2.30 am in night - Last Log out

candidate must be ready to work in rotational shifts

transport would be provided as per the radius of 15 km

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like International Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹27,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Night shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Yerwada, Pune.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 50 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Yerwada, Pune.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like International Calling with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹27,000-₹30,000 per month. This is a Full Time job and has 50 openings.