Customer Support Executive

Title: Associate Customer Support (Voice Process)

Position Summary

Customer Care Specialists are responsible for handling customer interactions through voice support and callback services for a wide range of product and service-related inquiries. They serve as the primary point of contact for customers, addressing concerns, resolving issues, providing accurate information, and ensuring a positive customer experience.

The role requires a strong understanding of the organization's products and services, excellent communication skills, and the ability to effectively handle customer queries and concerns. Successful candidates should demonstrate strong problem-solving abilities, active listening skills, and a customer-centric approach. Prior experience in customer service and a proven track record of delivering high-quality customer support are essential.

Duties and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Determines requirements by working with customers.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfils requests by clarifying desired information, always ensuring highest standards.

Education Requirements

Graduates/Under Graduates

Experience Requirements

Freshers or Experience of 6 months+ in any BPO

Skills and Abilities

Excellent verbal communication and interpersonal skills

Ability to speak and understand English and Hindi. Ability to write, read and speak English to suit business need.

Basic Telephone Etiquettes.

Decision Making, numerical ability & logical reasoning.

Customer Focus and Being Attentive.

Interview Rounds

HR Round

VETI – Language Assessment – 5.0 and +

Typing 25 WPM and 90% Accuracy

Operations Round (Competency Based Interview).

Client Round.

Compensation

Fresher – 2,89475 LPA (17,700 in hand)

Experience (12 months & above) – 324212 LPA (20,700 in hand)

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.