Customer Support Executive

Job Description : CRE-PSF

1)Primary Responsibilities:

 To contact customers in terms of service due reminders, service appointment booking,

post service feedback calling and other promotional offers/camp.

 To contact all leads (prospective customers) shared by sales person and arrange for test

drive or visit.

 Update feedback of customer in DMS for all calls made related to sales activity.

 Follow communication procedures, guidelines and laid down policies.

 Generating PSF and service appointments list from the DMS system.

 Updating customers concerns (VOC) in DMS during PSF calls as per OEM norms.

 Calling customer for complaint registered (aggrieved customer) and resolving it within

stipulated time period as per the OEM process.

 Updating resolved complaints details in DMS and or Dealership defined process.

2)Secondary Responsibilities:

 Act as single point of contact for service and sales.

 Updating all records in DMS.

 Maintaining files, records and other important documents as per the dealership norms.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Talentio Career Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Talentio Career Solutions
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.