Customer Support Executive

Role Overview

The Customer Support Executive / Manager will lead and oversee the customer support function, ensuring high levels of client satisfaction and consistent service delivery across all touchpoints. This role acts as the single point of contact for clients, driving operational excellence and fostering strong client relationships.

Key Responsibilities

· Customer Support Oversight – Lead the customer support team to deliver seamless service experiences.

· Workflow Management – Design, monitor, and optimize service workflows for efficiency.

· Client Inquiry Handling – Respond promptly to client queries and resolve escalations effectively.

· Service Quality Monitoring – Track performance metrics and ensure adherence to service standards.

· Cross-Team Collaboration – Work closely with design, editing, and production teams to address client needs.

· Feedback Analysis – Gather and analyze client feedback to identify improvement opportunities.

· Best Practice Implementation – Introduce and enforce strategies that enhance client experience.

· Single Point of Contact – Serve as the primary liaison for clients, ensuring clear communication and accountability.

Skills & Competencies

· Communication Skills – Strong verbal and written communication with client-centric focus.

· Problem-Solving Ability – Skilled in resolving escalations and managing complex client issues.

· Organizational Skills – Ability to manage workflows, track KPIs, and maintain structured processes.

· Collaboration – Effective teamwork across departments to deliver integrated solutions.

· Analytical Thinking – Competence in interpreting feedback and service data for continuous improvement.

· Leadership – Capable of guiding teams, motivating staff, and ensuring accountability.

Qualifications

· Bachelor’s degree in Business Administration, Management, or related field.

· 1-3 years of experience in customer support or client service management.

· Proven track record of handling escalations and improving service delivery.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.