Customer Support Executive

Job Role:- Customer Support Engineer (L1 Support)

Key Responsibilities:

L1 End User & Desktop Support

• Handle L2 escalations for desktop, laptop, OS, and application issues

• Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams

• Resolve Outlook OST/PST, profile, and email sync issues

Active Directory & Access Management

• User creation, modification, and deletion in Active Directory

• Password reset, account unlock, and group policy troubleshooting

• Manage shared folders, printer access, and user permissions

Network & Connectivity Support

• Basic troubleshooting of LAN, WAN, Wi-Fi, VPN

• IP configuration, DNS, DHCP troubleshooting

• Coordinate with ISP and internal network teams

CCTV Support

• Basic installation, configuration, and troubleshooting of CCTV cameras

• DVR/NVR configuration, camera connectivity, and storage issues

• Coordinate with vendors for camera maintenance and repairs

EPABX / IP Telephony

• Basic configuration and troubleshooting of EPABX systems

• Extension creation, call routing, and handset issues

• Coordinate with telecom vendors and service providers

Biometric & Access Control Systems

• Support biometric attendance and access control systems

• User enrollment, deletion, and device synchronization

• Troubleshoot device connectivity and report issues

Asset & IT Operations

• Laptop/desktop allocation, tracking, and asset management

• OS installation, imaging, patching, and upgrades

• Vendor coordination for hardware, CCTV, EPABX, and biometric devices

Security & Compliance

• Antivirus installation and endpoint security compliance

• Basic knowledge of data backup and recovery

• Ensure adherence to IT and security policies

Documentation & Reporting

• Maintain IT documentation, SOPs, and asset records

• Prepare incident reports and Root Cause Analysis (RCA)

Qualification:- IT or relevant degree

Job Location : Chandivali, Mumbai

Relevant Experience: 2 to 4 Years

Shift: Monday to Saturday between 8 AM to 8 PM Rotational Shift. (2nd & 4th Saturday will be week off)

Salary: As per industry standards.

Industry: IT

Employment Type: Yearly Contract basis

For any further inquiries you may get back to us via e-mail / call

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.