Customer Support Executive

JOB Description -

We are seeking a proactive, detail-oriented Customer Support Executive to join our team. In this role, you’ll handle customer inquiries via phone, email, and chat, provide timely resolutions, and enhance customer satisfaction while collaborating with internal teams.

Key Responsibilities

• Respond promptly to customer inquiries across multiple channels (phone, email, chat)

• Troubleshoot and resolve product or service issues efficiently; escalate when needed

• Accurately document all customer interactions and updates in the CRM system

• Follow up with customers to ensure complete resolution and satisfaction

• Collaborate with cross-functional teams (e.g., technical, sales, product) to address complex queries

• Gather and relay customer feedback for continuous product/service improvement

• Maintain up-to-date knowledge of products, policies, and support best practices

• Support creation and refinement of support materials (FAQs, knowledge base)

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹21000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SURYAORGANIC.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at SURYAORGANIC
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.