International Customer Support Executive

Job Responsibility:
Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;
 May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;
 Works within defined processes and uses judgment based on analysis of factual information to select appropriate course of action to resolve problems;
 Meets defined KPIs including NPS and sales targets;
 Uses time proactively and efficiently to deliver on service targets;
 Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements;
 Demonstrates good knowledge of Vodafone products and services, policies and systems in order to effectively manage customer expectations and resolve questions/issues/requests;
 Effectively interacts with internal stakeholders where necessary ;
 Acts as an advocate of Vodafone, protecting the reputation by following Vodafone Brand Tone of Voice; Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.
Shift: Rotational Shift with Rotational Week Off (5 days working)
Salary: Maximum Budget Up to 5.33 LPA Depends on totally on interview and experience (20% to 30% Hike given on Pervious Salary)
Location: A h m e d a b a d/ Pune

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹70000 per month + Incentives that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., ARISE SOLUTION.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 30 International Customer Support Executive at ARISE SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Rotational Shift.