Customer Support Executive

Job Description for Customer Service Representative

Manage amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.

1. Designation: Customer Service Representative (CSR)

2. Experience:

Fresher or minimum 6 months - 4 years of experience.

3. Qualification:

HSC Fresher/Graduate Fresher or BPO Experience

4. Process: Inbound Process (Example-Urban Clap in India) dealing customers' queries, customers call you to get information of electrician, plumber, AC Technician, Door Problems and Technical Problems etc.

5. Shift Timings: US 24/7 Rotational Shifts with any 8 hours working hours (7 hours working with 1 hour break).

4:30pm - 12:30am {Evening shift}

6:30pm - 2:30am {Evening shift}

8.30pm - 4.30am {Evening shift}

10.30pm - 6.30am (Evening shift}

12:30am - 8:30am {Night Shift}

6. Week Offs: Rotational week offs. 6-week offs in a month (in two weeks, 5 days working and another two weeks, 6 days working).

7. Salary:

HSC/Graduate Fresher - 22,000 Net.

HSC/Graduate Experience - 25,000 Net till 27,000 Net.

8. Round of Interview: Hr and Operations

9. Work Location: Sanpada, Navi Mumbai

10. Hiring and Transport Boundaries:

1. AIROLI till PANVEL

2. PANVEL TILL VASHI

3. TALOJA PHASE -1 AND ULWE.

One side pick or drop facility is available as per shift.

''EXCELLENT COMMUNICATION IN ENGLISH IS MANDATORY

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹24000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SOLBEG INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at SOLBEG INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.