Customer Support Executive

About the Role: We are seeking enthusiastic and highly motivated individuals to join our dynamic Customer Support team at Teleperformance in Jaipur. As a Customer Support Executive, you will be the primary point of contact for our customers, ensuring exceptional service delivery across various platforms. We have multiple processes available, offering opportunities in Voice, Non-Voice, and Blended (both) roles. The assignment to a specific process (Voice/Non-Voice/Blended) will be determined based on the candidate's communication skills and performance in the interview.

Key Responsibilities

• Handle customer queries and issues effectively and efficiently via different channels (phone, email, chat).

• Diagnose and resolve customer problems, ensuring high first-contact resolution rates.

• Maintain accurate records of customer interactions and transactions in the CRM system.

• Work collaboratively with internal teams to escalate complex issues and ensure timely follow-up.

• Adhere strictly to quality and compliance guidelines.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹26000 - ₹51000 per month + Incentives that depends on your interview. It's a Full Time job in Ranchi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Smartroot.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 70 Customer Support Executive at Smartroot
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.