Customer Support Executive

Key Responsibilities:

· Respond to customer inquiries via email, phone, chat, or support ticket system in a timely and professional manner.

· Troubleshoot and resolve issues related to products or services.

· Escalate complex problems to the appropriate team or supervisor when necessary.

· Maintain accurate records of customer interactions, issues, and resolutions.

· Follow up with customers to ensure full resolution of issues.

· Provide feedback to relevant departments to improve products, services, or processes.

· Participate in team meetings and training sessions to stay updated on products and support procedures.

· Maintain confidentiality and data integrity in all interactions.

Requirements:

· Bachelor's degree

· Proven experience in a support, customer service, or helpdesk role is preferred.

· Excellent verbal and written communication skills.

· Ability to handle multiple tasks and prioritize effectively.

· Basic technical knowledge depending on industry (e.g., software, , , etc.)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SM IT SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 4 Customer Support Executive at SM IT SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.