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Customer Support Executive

salary 8,000 - 13,000 /month
company-logo
job companySiti Cable
job location Sector V - Salt Lake, Kolkata
job experience1 - 6+ years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Domestic Calling

Job Highlights

qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

  • Handle customer calls and queries regarding cable TV/broadband services.

  • Register and resolve complaints related to signal issues, internet connectivity, installation, recharge/payment, and service disruptions.

  • Provide customers with accurate information about plans, packages, billing, and services.

  • Create/update complaint tickets and customer records.

  • Coordinate with the technical/field service team for issues that cannot be resolved over the phone.

  • Follow up with customers until complaints are resolved.

  • Handle dissatisfied or angry customers professionally and work toward customer satisfaction.

  • Escalate complicated or unresolved complaints to the appropriate senior/team.

  • Maintain records of calls, complaints, resolutions, and follow-ups.

  • Meet customer-service performance targets such as call quality, resolution time, and customer satisfaction.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Executive job

  1. What are the eligibility criteria for this Customer Support Executive job?
    Ans : Candidates should have a Graduate and above qualification with 1-7 years of experience and skills like Domestic Calling for this Customer Support Executive job offered by Siti Cable in Sector V - Salt Lake, Kolkata.
  2. What salary is offered for this Customer Support Executive job?
    Ans : The salary for this Customer Support Executive job ranges between ₹8,000-₹13,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
  5. How many vacancies are there for this Customer Support Executive job?
    Ans : There are 2 vacancies for this Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Executive involve?
    Ans : As a Customer Support Executive, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Executive position is Sector V - Salt Lake, Kolkata.
  9. Who is the right fit for this Customer Support Executive job?
    Ans : A candidate having skills like Domestic Calling with 1-7 years of experience is the right fit for this Customer Support Executive job.
  10. What makes this Customer Support Executive job a good opportunity?
    Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹8,000-₹13,000 per month. This is a Full Time job and has 2 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 8000 - ₹ 13000

Contact Person

HR Services

Interview Address

Sector V - Salt Lake, Sector V - Salt Lake, Kolkata
Posted 5 days ago
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