Customer Support Executive

Job description:

Company: Simpel Techlabs Private Limited
Position: Customer Support Executive
Location: Bommanahalli, Bengaluru
Experience: 0-1 Years
Salary: ₹1.8 LPA – ₹2.4 LPA
Employment Type: Full-time

Job Summary

We are looking for enthusiastic, target-driven, and customer-focused Customer Support Executive to join our team. The ideal candidate should possess excellent communication skills, strong persuasion ability, and a result-oriented mindset, with the capability to handle customer interactions professionally and efficiently.

Key Responsibilities

• Make high-volume outbound calls to prospective customers and clearly explain company products/services

• Handle inbound customer queries and provide accurate, timely information

• Generate qualified leads and perform consistent follow-ups to drive conversions

• Maintain and update accurate call records, customer data, and interaction history in CRM systems

• Achieve daily, weekly, and monthly call and sales targets

• Build and maintain strong customer relationships through effective communication

• Handle objections and rejections professionally and convert opportunities into sales

• Address customer concerns and escalate issues to relevant teams when necessary

• Ensure compliance with company policies, scripts, and quality standards

• Provide feedback on customer responses to improve sales strategies

Requirements

• Minimum 0-1 year of experience in telecalling, telesales, customer support, or inside sales

• Mandatory proficiency in Hindi and English (additional regional languages are an advantage)

• Strong verbal communication and interpersonal skills

• Basic knowledge of MS Office (Excel, Word) and CRM tools

• Ability to work in a high-pressure, target-driven environment

• Willingness to make 80–120 calls per day

Key Skills (More Specific & Keyword-Rich)

• Telesales & Telemarketing Skills

• Lead Generation & Lead Qualification

• Cold Calling & Warm Calling

• Customer Relationship Management (CRM Handling)

• Sales Pitching & Product Demonstration (over calls)

• Objection Handling & Negotiation Skills

• Follow-up & Closure Techniques

• Active Listening & Communication Clarity

• Customer Retention & Engagement

• Time Management & Multitasking

• Data Entry Accuracy & Documentation Skills

• Adaptability & Problem-Solving Ability

Preferred Skills

• High confidence and positive attitude

• Strong persuasion and convincing ability

• Ability to handle rejection and pressure professionally

• Team player with a proactive and self-motivated approach

• Quick learner with the ability to adapt to scripts and processes

Job Types: Full-time, Fresher, Permanent

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.