Customer Support Executive

About the Role:

We are seeking a proactive and customer-focused Customer Support and Sales Executive to join our team. The candidate will be responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience across different communication channels.

Key Responsibilities:

• Handle inbound and outbound calls, WhatsApp, emails, and chat support professionally.

• Respond to customer queries related to products, orders, payments, delivery, and services.

• Understand customer concerns and provide accurate and timely solutions.

• Handle customer complaints patiently and work towards maintaining high customer satisfaction.

• Coordinate with Sales, Operations, Logistics, and other internal teams for order status, replacements, refunds, and delivery-related issues.

• Maintain and update customer details, interactions, complaints, and follow-ups in CRM, Excel, or Shopify.

• Conduct timely follow-ups with customers to ensure complete query resolution and order closure.

• Collect customer feedback and identify recurring issues for better customer service.

• Escalate complex or unresolved customer issues to the senior management/team when required.

• Ensure all customer interactions are handled with professionalism, patience, and a customer-first approach.

Requirements:

• Female candidates preferred, with candidates from Madurai preferred.

• Any Graduate with 0-2 years of experience in Customer Support, Tele-calling, CRM, or a similar role.

• Excellent verbal and written communication skills in English.

• Knowledge of Hindi will be an added advantage.

• Good understanding of customer handling, complaint resolution, and follow-up processes.

• Basic knowledge of MS Excel, email communication, CRM, Shopify, and other computer applications.

• Strong problem-solving and decision-making skills with attention to detail.

• Good listening and interpersonal skills with the ability to understand customer requirements.

• Ability to multitask, manage multiple customer queries, and work under pressure.

• Positive attitude, patience, and willingness to work as part of a team.

• Candidates should be customer-focused, responsible, and committed to providing a good customer experience.

Soft Skills:

• Customer-first attitude

• Good communication and listening skills

• Patience and problem-solving ability

• Team player with a positive attitude

• Ability to handle pressure and multitask

Perks & Benefits:

• Competitive salary

• Paid Leave

• Career growth opportunities

• Training and development

• Friendly and supportive work environment

Warm Regards,

HR,

Contact Number - 63806 78808

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.