Customer Support Executive

Job Summary:

We are seeking a proactive and customer-focused Customer Support / Technical Support Representative to join our support team. You will be responsible for assisting customers with inquiries, troubleshooting technical issues, and providing timely, effective solutions. Your role is crucial in ensuring customer satisfaction and maintaining a high-quality support experience.

Key Responsibilities:

• Respond to customer queries via email, chat, phone, or support tickets in a timely and professional manner.

• Diagnose and resolve product or service-related issues (technical or account-related).

• Escalate complex issues to higher-level support

• Guide users through product features, setup, and troubleshooting processes.

• Maintain up-to-date knowledge of products, services, and platform updates.

• Document common issues, solutions, and customer feedback to improve support resources (e.g., FAQs, help center articles).

• Ensure customer satisfaction by following up and closing cases effectively.

• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.

Required Skills and Qualifications:

• Proven experience in a customer support or technical support role.

• Strong communication and interpersonal skills.

• Ability to troubleshoot and think critically under pressure.

• Patience, empathy, and a customer-first mindset.

• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Bachelor’s degree or equivalent experience.

• Experience in a SaaS, tech, or e-commerce environment.

• Proficiency in other languages (for international support roles).

• Familiarity with ticketing systems, CRM tools, and remote support platforms.

What We Offer:

• Competitive salary and benefits.

• Opportunities for growth and career development.

• Flexible work arrangements (remote/hybrid).Ongoing training and professional development.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SHREYANS RETAIL SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 3 Customer Support Executive at SHREYANS RETAIL SOLUTIONS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.