Customer Support Executive

Job Title: Customer Support Associate

Company: LYTX
 Location: Bangalore
 Openings: 15 Positions
 Employment Type: Full-Time

About the Company:

LYTX is a global leader in video telematics and fleet management solutions, helping companies enhance driver safety, reduce operational risk, and improve productivity through cutting-edge video analytics technology

Job Summary:

We are seeking friendly, tech-savvy, and solution-oriented Customer Support Associates to join our growing support team in Bangalore. As a Customer Support Associate, you will be the first point of contact for clients, helping them troubleshoot and resolve queries related to our video analytics and fleet tracking solutions.

Key Responsibilities:

●     Provide prompt and professional support to customers via phone, email, or chat.
●     Troubleshoot technical issues related to Lytx’s video analytics systems, apps, and devices.
●     Guide customers in understanding and using Lytx tools and platforms effectively.
●     Document all customer interactions and feedback in CRM tools.
●     Escalate complex issues to the appropriate teams while ensuring follow-through until resolution.
●     Maintain high levels of customer satisfaction by providing accurate information and support.

●     Collaborate with internal teams to share insights and suggest service improvements.

Requirements:

●     Education: Minimum 12th Pass or Higher
●     Experience: Freshers and candidates with up to 2 years in customer support roles are welcome
●     Age Limit: Up to 35 years
●     Skills:
○     Excellent verbal and written communication skills in English
○     Good problem-solving and listening skills
○     Basic technical understanding of apps, devices, and software platforms
○     Familiarity with CRM tools is a plus
●     Personality:
○     Patient, empathetic, and customer-first attitude
○     Ability to stay calm and focused under pressure
○     Willingness to learn and adapt

Salary & Benefits:

●     Monthly Salary: ₹25,000 to ₹30,000 (Based on experience and interview)
●     Incentives: Performance-based incentives available
●     Work Timings: General Shift (9:30 AM – 6:30 PM, Monday to Saturday)
●     Other Perks:
○     Professional training and onboarding
○     Career advancement opportunities in a global tech company
○     Friendly and collaborative work culture
○     Health insurance and PF/ESI benefits

Why Join Lytx?

Work with a technology-driven, safety-first organization that values innovation, teamwork, and customer success. At LYTX, your role directly contributes to safer roads and smarter fleets around the world.

How to Apply:

Send your updated resume to shreya.sonal0502@gmail.com.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SHINEEDTECH PROJECTS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 15 Customer Support Executive at SHINEEDTECH PROJECTS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.