Customer Support Executive

25,000 - 35,000 /month

Shaadi Dot Com

Sakinaka, Mumbai

6 - 36 months Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Punjabi, Gujarati

All Education levels

Males Only

5 days working | Night Shift

Job Description

We are looking for a Customer Support Executive to join our team at Shaadi Dot Com. The role offers ₹25000 - ₹35000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

Who is eligible to apply for this Customer Support Executive job at Shaadi Dot Com?
Ans : Candidates should have All Education levels and skills like International Calling, Query Resolution for this Customer Support Executive job offered by Shaadi Dot Com.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹35,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sakinaka, Mumbai.
How many openings are available for this position?
Ans : There are 30 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 1-3 years of experience can apply for this Customer Support Executive job. Only male candidates can apply.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like International Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support Executive job is located in Sakinaka, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Query Resolution along with 1-3 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹25,000-₹35,000 per month. This is a Full Time opportunity and has 30 openings available.