Customer Support Executive

Job Title: Customer Service Executive

Location: Bangalore

Company: Shaadi.com

Job Description:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.

• Assist customers with profile creation, upgrades, payments, and account management.

• Resolve customer queries and complaints in a timely and effective manner.

• Maintain detailed records of customer interactions and follow-ups.

• Collaborate with other departments to resolve complex issues.

• Ensure a high level of customer satisfaction by providing excellent service.

Requirements:

• Minimum qualification: Graduate in any discipline.

• 1–6 years of experience in customer service, BPO, or call center preferred.

• Excellent communication skills in English and one regional language (Kannada).

• Good listening skills and problem-solving ability.

• Ability to multitask and work under pressure.

• Basic computer knowledge and typing skills.

Working Conditions:

Shift:

Females: 10 AM – 7 PM

Males: 12 PM – 9 PM

Mode: Work from office

Location: Bangalore

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.