Customer Support Executive

12,500 - 19,500 /month*

Sfsa Secure Future Skill Academy Llp

Azad Nagar, Agra

₹1,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Job Description

Customer Service Telecaller – Job Description

Job Title: Customer Service Telecaller
Department: Customer Support / Call Center
Employment Type: Full-time / Part-time

Job Summary

We are looking for a Customer Service Telecaller to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide information about products or services. The ideal candidate should have excellent communication skills and a customer-focused attitude.

Key Responsibilities

· Handle incoming and outgoing customer calls professionally

· Provide accurate information about products, services, and policies

· Resolve customer complaints and issues efficiently

· Maintain records of customer interactions and transactions

· Follow up with customers when necessary

· Meet daily/weekly call targets and performance metrics

· Build and maintain positive relationships with customers

Required Skills & Qualifications

· Good verbal communication skills (Hindi/English or regional language)

· Basic computer knowledge

· Strong problem-solving ability

· Ability to handle pressure and meet targets

· Customer-oriented mindset

· Minimum qualification: 12th pass / Graduate (preferred)

Preferred Skills

· Previous experience in a call center or customer service role

· Familiarity with CRM software

· Active listening skills

Salary & Benefits

· Fixed salary + incentives

· Performance bonuses

· Training and career growth opportunities

· Friendly work environment

Working Hours

· Flexible shifts / Rotational shifts

· 6 days working (depending on company policy)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹12,500-₹19,500 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Azad Nagar, Agra.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 10 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Azad Nagar, Agra.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹12,500-₹19,500 per month. This is a Full Time job and has 10 openings.