A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 25,000 /month
Savyasasy Software Solutions Private Limited
Teynampet, Chennai
0 - 2 years Experience in Customer Support / TeleCaller
Full Time
About the Company
Savyasasy Software Solutions Pvt. Ltd. develops innovative ERP solutions for educational institutions. Our flagship product, School Chimes, is a comprehensive school ERP and communication platform that enables schools to efficiently manage academics, administration, communication, examinations, attendance, fees, and more.
Key Responsibilities
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Provide customer support via phone, email, WhatsApp, and remote sessions.
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Assist schools in resolving queries related to the School Chimes application.
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Understand customer issues and provide timely, accurate solutions.
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Escalate technical issues to the concerned team whenever required.
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Follow up with customers to ensure issues are resolved satisfactorily.
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Maintain records of customer interactions and support tickets.
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Guide customers on product features and best practices.
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Ensure high levels of customer satisfaction through professional communication and service.
Eligibility
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Bachelor's Degree in any discipline.
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0–2 years of experience in Customer Support, Customer Service, or Technical Support.
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Freshers with excellent communication skills are encouraged to apply.
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Strong problem-solving and customer-handling skills.
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Basic computer knowledge and proficiency in MS Office.
Language Requirement
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Tamil – Mandatory
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Telugu – Mandatory
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English – Mandatory
