A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
S Infinite Express Private Limited
Vasai East, Mumbai
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
Job descriptions
Responsibilites:
Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.
Handle inbound and outbound calls, emails, and chats related to customer support.
Track and monitor shipments, providing timely updates to customers.
Resolve complaints and service issues effectively and professionally.
Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.
Maintain accurate records of customer interactions, issues, and resolutions.
Assist clients with documentation requirements such as invoices, proof of delivery (POD),etc.
Ensure compliance with company policies, service standards, and client requirements.
Escalate unresolved issues to the concerned department for prompt resolution.
Build strong relationships with clients to enhance customer satisfaction and loyalty.
High DemandHigh Demand
