A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 37,000 /month
Resources Valley
Malad (West), Mumbai
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
Respond to customer queries and concerns via email in a professional and timely manner
• Ensure all responses are clear, accurate, and aligned with company policies and processes
• Maintain agreed Service Level Agreements (SLA) and Turnaround Time (TAT) for all customer
interactions
• Deliver high-quality customer experience to drive and maintain strong Net Promoter Score
(NPS) performance
• Handle customer complaints and escalations effectively with appropriate resolution
• Maintain proper documentation of customer interactions and follow-up actions
• Identify recurring issues and share feedback with internal teams for process improvements
• Adhere to compliance, quality, and audit guidelines in all communications
• Excellent written communication skills with strong grammar and attention to detail
• Strong problem-solving and analytical abilities
• Ability to handle high email volumes efficiently
• Customer-centric mindset with a focus on quality and satisfaction
• Familiarity with customer experience metrics like NPS
• Ability to multitask and manage priorities in a fast-paced environment
• Have a collaborative working spirit and can work seamlessly cross teams and functions to
resolve sticky situations
