Customer Support Executive (L1 Technical Support)

Role: L1 Technical Support Executive
Experience Required: Minimum 1–2 years
Gross Salary: ₹20,000 per month

Position Overview

We are seeking a proactive and customer-focused Customer Support Executive (L1 Technical Support) to handle technical queries, resolve issues efficiently, and deliver high-quality support experiences. The ideal candidate should possess strong communication skills, basic technical knowledge, and prior customer support experience.

Key Responsibilities

• Handle 35–40 customer calls per day and provide timely and accurate resolutions.

• Offer L1-level technical support to users across Windows and Mac operating systems.

• Troubleshoot basic system, software, and OS-related issues.

• Maintain detailed call logs, issue status, and resolution updates.

• Ensure high customer satisfaction through effective communication and follow-up.

• Escalate unresolved issues to higher support levels when required.

Qualifications & Skills

• Minimum 1–2 years of customer support experience (mandatory).

• Ability to communicate in English and Hindi (intermediate level).

• Knowledge of Windows OS, Mac OS, and general computer operations.

• Ability to speak any South Indian language is an added advantage.

• Strong problem-solving abilities and customer-centric approach.

• Ability to meet daily call and resolution targets.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Rapsys Tech Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Rapsys Tech Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.