Customer Support Executive

Job Description – Lead Conversion Executive

Role Summary

We are looking for dynamic and customer-focused professionals to manage the Lead Conversion Process. The role involves handling customer inquiries related to skincare and cosmetology services, resolving queries, and converting leads into walk-in appointments through effective communication and relationship-building.

Key Responsibilities

• Handle inbound and outbound customer calls regarding skincare and cosmetology-related services.

• Understand customer requirements and provide accurate information about services and treatments.

• Convert inquiries into confirmed walk-in appointments and drive lead closures.

• Resolve customer concerns professionally while ensuring a positive customer experience.

• Maintain accurate call records and update customer information in the CRM system.

• Ensure high levels of customer satisfaction and service quality at all times.

Compensation & Benefits

• Salary: ₹21,000 per month

• Work Mode: Work from Office

• Working Days: 6 Days a Week

• Weekly Off: 1 Rotational Week Off

• Shift: Rotational Shift

Eligibility Criteria

• Graduate from any stream or discipline.

• Immediate joiners preferred.

• Minimum 1 year of experience in Sales, Lead Conversion, Customer Service, or a related field.

• Candidates with a Sales background or Cosmetology/Skincare industry experience will be preferred.

• Strong communication skills in English + any one of the following languages:

• Kannada

• Hindi

• Bengali

• Marathi

• Gujarati

Required Skills

• Excellent communication and interpersonal skills.

• Strong convincing and negotiation abilities.

• Customer-centric approach with problem-solving skills.

• Basic knowledge of CRM tools and call documentation.

• Ability to work in a target-driven environment.

Preferred Skills

• Experience in lead generation, lead conversion, or telesales.

• Exposure to the skincare, beauty, wellness, or cosmetology industry.

• Ability to build rapport and maintain customer relationships effectively.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.