Customer Support Executive

Job Title: Email / VRM / Voice Support Executive
Location: Turbhe, Navi Mumbai
Job Type: Full-Time | On-site

About the Role:

We are hiring experienced professionals for the Email/VRM/Voice Support process for our esteemed client, Unity Small Finance Bank. The ideal candidate should have prior experience in the Banking or BFSI sector and possess strong communication and customer service skills.

Key Responsibilities:

• Handle customer queries and service requests through voice, email, or virtual relationship management channels.

• Maintain customer relationships by providing accurate information and effective solutions.

• Manage inbound and outbound communication as per business requirements.

• Ensure timely follow-up and closure of customer interactions.

• Maintain records and update customer data in the CRM system.

• Achieve quality and productivity targets set by the client.

• Escalate unresolved issues to the concerned department and ensure proper resolution.

Eligibility Criteria:

• Education: Graduate (in any stream).

• Experience: Minimum 1 year in Banking / BFSI domain (Customer Service / Voice / Email / VRM).

• Communication: Must have Versant Level 5 proficiency in English.

• Technical Skills: Basic computer knowledge and CRM handling ability.

Salary & Benefits:

💰 CTC: ₹32,500 per month
💸 In-hand: ₹28,000 per month
🕒 Shifts: Rotational (as per business requirement)

Why Join Us:

• Opportunity to work with a leading financial institution.

• Dynamic and growth-oriented work environment.

• Career advancement within the Banking/BFSI sector.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹28000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Q Conneqt Business Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at Q Conneqt Business Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.