Customer Support Executive

ob Title: Customer Support Executive

Location: Hyderabad
Job Type: Full-time

Job Overview:

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The role involves interacting with customers, addressing their inquiries, resolving complaints, and ensuring overall customer satisfaction. The ideal candidate should have excellent communication skills, problem-solving ability, and a positive attitude toward customer service.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chat support.

• Provide accurate information about products/services to customers.

• Resolve customer issues, complaints, and queries in a timely and professional manner.

• Maintain records of customer interactions and follow up where necessary.

• Coordinate with internal teams to ensure customer needs are met.

• Escalate unresolved issues to higher-level support when required.

• Strive to achieve high levels of customer satisfaction and loyalty.

• Meet performance targets such as response time, resolution time, and customer feedback scores.

Requirements:

• 12th in any field (preferred).

• Proven experience in customer service or a similar role is an advantage.

• Strong verbal and written communication skills.

• Good listening, problem-solving, and interpersonal skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency in MS Office and CRM software (added advantage).

• Willingness to work in shifts (if required).

Key Skills:

• Customer Service Orientation

• Communication Skills

• Patience & Empathy

• Problem-Solving

• Teamwork

• Attention to Detail

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., PURVIEW HEALTHCARE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at PURVIEW HEALTHCARE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Night Shift.