International Customer Support Executive

Job Description for Delivery Voice

Job Summary:

Transform Hold Co is one of the major American integrated retailer committed to seamlessly connecting

the digital and physical shopping experiences to serve our members - wherever, whenever and however

they want to shop. The company operates through its subsidiaries, including Sears, Roebuck and Co. and

Kmart Corporation, with full-line and specialty retail stores across the United States. Sears Holdings India

(SHI) works as an extended arm of the SHC. SHI provides range of IT & ITES services to SHC including

product content creation and enrichment a.k.a Item Build. As a Member services Advisor at SHI, you will

be responsible to address member queries pertaining to Product delivery and installation along with

other required duties.

Role & Responsibilities

 You will be handling US English inbound member calls and work in assigned shift/week-offs.

 You have to follow the Policy & Procedure and action as trained/advised.

 You have to recognize, document and alert management of any escalations or incidents.

 You should focus on customer satisfaction while assessing the situation and providing

appropriate service.

 Work with Subject matter expert / Team lead to complete tasks with high quality of

deliverables.

 You will focus on deadlines and deliver within schedule.

 You have to identify process improvement opportunities to improve both agent and customer

experience.

Requirements:

 You should have Excellent Written & Spoken US English along with good typing speed,

 Minimum of 1 year Customer service call experience is a must.

 Willing to work 24•7 – Rotational shifts and Rotational week-offs basis business requirement.

 You should have excellent logical interpretation skills.

 You should be a team player, self-motivated, hungry for success, creative and critical thinker.

 You should review, discuss, and accept feedback and work towards achieving both individual

and team goals.

 Comprehend multiple instructions and follow accurately.

Good to have Skills:

 Knowledge on e-commerce industry is an added advantage

 MS office

Preferred Industry:

 Internet / E-commerce

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., Solveify Tech.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 4 International Customer Support Executive at Solveify Tech
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Night Shift.