Customer Care Job Description - ConfirmTKT
Responsibilities
• Daily processing of calls received and outbound calls withinassigned turnaround time
• Awareness of the client’s business, operational activities, andprocesses
• Adaptable to learn new processes, concepts, and skills
• Develops and maintains documentation
• Escalates issues and seeks advice when faced with complexissues/problems
• Minimize customer complaints and escalations by providingexceptional service and call control
• Keep process, technical, operational and sales knowledge (ofself) maintained/updated
Skills
• Reliable, proactive approach to entrusted tasks
• Written and spoken ability to communicate in English fororganizational interaction
• Fluent spoken ability to communicate in English and Hindi
• Working knowledge of MS Excel, MS Office
• Good presentation skills
• Flexibility to work in rotational shift and offs
Qualifications
Education: Any graduate/undergraduate from Govt. recognizeduniversities, freshers acceptable
Experience: 0 - 6 months industry experience