Customer Support Executive

Job Title: Customer Support Executive

Company: Legal Capital Law Firm
Location: Begumpet
Experience: 0–6 years
Qualification: Any Graduate

Job Description

Legal Capital Law Firm is looking for a Customer Support Executive to handle client queries, provide information about legal services, and ensure excellent client experience through calls, emails, and follow-ups.

Roles & Responsibilities

• Handle incoming and outgoing calls from clients professionally

• Understand client requirements and explain relevant legal services

• Register client queries and coordinate with internal legal teams

• Provide updates to clients on case status or documentation

• Resolve client concerns and escalate complex issues when required

• Maintain accurate client records and call logs

• Follow up with clients for pending documents or payments

• Ensure high levels of customer satisfaction and professionalism

Skills & Requirements

• Excellent communication skills (English, Hindi+ local language preferred)

• Good listening and problem-solving abilities

• Basic knowledge of customer handling and CRM tools

• Ability to handle clients calmly and professionally

• Willingness to learn legal processes and terminology

• Freshers with good communication skills can apply

Preferred Skills

• Experience in customer support / BPO / service industry

• Prior exposure to legal or financial services is an advantage

• Basic computer knowledge (MS Excel, Email, CRM)

Working Hours

• 6 days working

• 9:30 AM - 7:30 PM

Salary & Benefits

• Competitive salary + performance incentives

• Training on legal services and client handling

• Growth opportunities within the organization
  

How to Apply

Interested candidates can contact:
7331114076
hrcheranya.legalcapital@gmail.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.