Customer Support Executive

Job Title: Customer Support Executive

Location: Bangalore

Employment Type: Contract (6 months)

Experience Level: 6 months - 3 Years

Website: www.canvera.com

Roles & Responsibilities

1- Handle Customer materail return process

2- Call customer and understand the issue and provide RCA

3- Create reprint /Rework as per canvera internal processing work flow

4- Coodinate with relavent departments and ship back the Photo book

5- Update and maintain trackers

6- Logistics cordination to pick the quality issue PB for rework or verification

7- Weekly and monthly report MIS

8- Test print follow up

9- timely shipment of new books to customers

We recommend you read this about us:

We are India's largest print-on-demand platform with a vision to be the world’s largest. We are a 1100+ team with 19 years of experience in the print & gifting industry. Our 25+ retail stores across 6 cities, website (Printo.in), and enterprise sales team service more 1 Million+ businesses across India. Large enterprises like Google & Accenture, creators and consumers today work with us to deliver their customized gifts globally, event/marketing collaterals, and brand swag. We are aiming to grow profitably while reaching new markets and improving our services for customers. Printo also has India's largest wedding album design & production company - Canvera.com. A well known name across the photography industry in India, Canvera has 1 lakh + photographers signed up and using the platformWe are India's largest print-on-demand platform with a vision to be the world’s largest. We are a 1100+ team with 19 years of experience in the print & gifting industry. Our 25+ retail stores across 6 cities, website (Printo.in), and enterprise sales team service more 1 Million+ businesses across India. Large enterprises like Google & Accenture, creators and consumers today work with us to deliver their customized gifts globally, event/marketing collaterals, and brand swag. We are aiming to grow profitably while reaching new markets and improving our services for customers. Printo also has India's largest wedding album design & production company - Canvera.com. A well known name across the photography industry in India, Canvera has 1 lakh + photographers signed up and using the platform

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.