Customer Support Executive

Customer Support Executive

Roles and Responsibilities

•   Handle Incoming and Outbound  L1 & L2 customer service calls

•   Identify and assess customers needs to achieve satisfaction.

•   Build sustainable relationships and trust with customer accounts through open and interactive Communication.

•   Provide accurate, valid, and complete information by using the right methods/tools.

•   Handle customer complaints, provide appropriate solutions and alternatives within the time limits

•   Conduct follow-ups to ensure complete resolution of issues.

•   Keep records of customer interactions and process customer accounts.

•   Follow communication procedures, guidelines, and policies.

•   Take the extra mile to delight customers

•   Maintain Call quality as per the quality parameters.

•   Maintain average call handling time (AHT).

•   Good oral and written communication skills.

•   Assist the customer in placing the On-Booking

•   Fluency in English. (Hindi/Kannada/Tamil/Telugu/Malayalam/Oriya/Bengali) is an addition not mandatory.

•   Team player

•   Complete assigned work on a daily basis.

•   Shift Adherence

Required Skills:

• Salary  (15k to 22k) take home

• Job Location- CMH Road, Indiranagar, Bangalore

• Edu - HSC/12th Passed,

• 6 days a week and the week-off will be on weekdays.

Schedule:

• Morning

Experience:

6 months -1 year

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., PITCS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at PITCS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.