Customer Support Executive

18,000 - 25,000 /month

Paycel India Private Limited

Palam Vihar, Gurgaon

1 - 2 years Experience in Customer Support / TeleCaller

4 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

Languages: Tamil, Telugu

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Title: Customer Support Executive

Location: Gurgaon

Experience Required: 1-2 Years

Salary: ₹2.5 ₹3.6 LPA (CTC) + Performance Incentives

Industry: IT Services / FinTech / Payment Solutions

Language: Tamil,Telugu, (English, Hindi anyone of them)

Job Summary

We are looking for a dynamic and customer-focused Customer Support Executive to handle client queries and provide support for our Payment Gateway (PG) and Point of Sale (POS) solutions. The candidate will be responsible for assisting merchants, resolving issues, and ensuring a seamless experience within the digital payments ecosystem.

Key Responsibilities

Assist merchants with queries related to Payment Gateway (PG) and POS solutions.

Provide timely and effective resolution to customer issues via calls, emails, or chats.

Guide clients through product features, pricing, and onboarding processes.

Coordinate with technical and onboarding teams to ensure smooth issue resolution and merchant integration.

Build and maintain strong relationships with merchants and partners.

Ensure high levels of customer satisfaction and service quality.

Track and document customer interactions, issues, and resolutions.

Maintain accurate support reports and updates.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Palam Vihar, Gurgaon.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 4 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Palam Vihar, Gurgaon.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹25,000 per month. This is a Full Time job and has 4 openings.