Customer Support Executive

9,000 - 10,000 /month

Paul Sharee Centre

Ultadanga, Kolkata

6 - 12 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi, Bengali

Graduate and above

Females Only

6 days working | Day Shift

Laptop/Desktop, Aadhar Card

Job Description

About the Role

Paul Sharee Centre is looking for a dedicated WhatsApp Support & Sales Executive to manage customer interactions across multiple platforms, assist customers with their purchase decisions, and ensure a smooth shopping experience.

Key Responsibilities

Respond to customer inquiries on WhatsApp, Instagram, Facebook Messenger, and phone calls.
Engage with customers through social media comments and direct messages.
Understand customer requirements and recommend suitable sarees and products.
Convert inquiries into sales through effective communication and follow-ups.
Process and manage customer orders accurately.
Coordinate with courier and logistics partners for order dispatch and delivery updates.
Handle customer concerns, returns, exchanges, and post-purchase support.
Maintain customer records and order details.

Requirements

Female candidates only.
0-1 year of experience in customer support, sales, or a similar role.
Good communication skills in Bengali, Hindi, and English.
Basic knowledge of sarees, fabrics, and the fashion industry.
Comfortable handling customer calls and chats.
Positive attitude, patience, and customer-focused approach.

What We're Looking For

✔ Basic computer and smartphone proficiency.

✔ Friendly and confident communicator
✔ Sales-oriented mindset
✔ Quick learner
✔ Ability to handle multiple customer conversations efficiently

Send your CV to this WhatsApp Number - 8961904761.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹9,000-₹10,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ultadanga, Kolkata.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-1 years of experience can apply for this Customer Support Executive job. Only female candidates can apply.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Ultadanga, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹9,000-₹10,000 per month. This is a Full Time opportunity and has 2 openings available.