A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 25,000 /month
Others
A Block Sushant Lok Phase - 3, Gurgaon
0 - 2 years Experience in Customer Support / TeleCaller
Full Time
Job Description: Customer Support Executive – BPO
Position: Customer Support Executive
Experience: 0–2 Years
Location: Delhi / Gurgaon
Industry: BPO / Customer Service
Employment Type: Full-Time
Job Summary
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should have good communication skills, a positive attitude, and the ability to resolve customer queries efficiently.
Key Responsibilities
Handle customer queries through inbound and/or outbound calls.
Provide accurate information regarding products, services, and processes.
Resolve customer complaints and issues professionally.
Maintain customer records and update details in the CRM system.
Ensure customer satisfaction by providing timely and effective support.
Follow company policies, quality standards, and process guidelines.
Escalate complex issues to the appropriate department when required.
Required Skills
Excellent verbal communication skills.
Basic computer knowledge and familiarity with MS Office.
Good listening, problem-solving, and interpersonal skills.
Ability to handle customers professionally and patiently.
Willingness to work in rotational shifts, if required.
Ability to work in a team-oriented environment.
Eligibility Criteria
Experience: 0–2 years in customer support, customer service, or BPO.
Freshers are welcome to apply.
Candidates with prior domestic or international BPO experience will be preferred, depending on the process.
Minimum qualification: 12th pass or graduate, as per process requirements.
Candidates must be comfortable working from the office in Delhi / Gurgaon.
What We Offer
Opportunity to work in a professional BPO environment.
Training and development opportunities.
Career growth in customer service and operations.
Supportive team environment.
