Customer Support Executive

Job Description

Position Overview

We are seeking a dedicated Customer Success Associate to drive exceptional customer experiences throughout the entire customer lifecycle. This is a fully remote workfrom-home position for a customer-focused professional who thrives in a SaaS environment and is passionate about client success.

Key Responsibilities

#Customer Onboarding & Product Demonstrations

• Conduct engaging SaaS product demonstrations for prospective and existing 

clients

• Lead comprehensive client onboarding processes to ensure successful platform 

adoption

• Create and deliver tailored training sessions based on client needs and use 

cases

• Enhance existing onboarding materials and suggest best practice improvements 

based on customer feedback

#Technical Support & Issue Resolution

• Manage and resolve customer technical issues efficiently and effectively

• Perform technical debugging of customer-reported issues and document the 

findings clearly

• Respond to customer support emails with detailed, actionable solutions

• Communicate technical issues and debugging findings to development teams 

for quick resolution

• Maintain comprehensive records of customer interactions and resolutions

Cross-Functional Collaboration

• Partner with software development teams to communicate customer feedback 

and feature requests

• Collaborate with product teams to influence roadmap priorities based on 

customer insights

• Support commercial and partner management teams with customer expansion 

opportunities

• Provide customer-driven insights to marketing teams

#Account Management

• Build and maintain strong relationships with assigned customer accounts

• Conduct regular health assessments and strategic check-ins with key clients

• Identify opportunities for account growth and expansion

• Serve as primary point of contact for customer success initiatives

Required Qualifications

• Experience: 2-4 years in customer success, customer support, or related SaaS 

roles

• Technical Expertise: Demonstrated experience in product demonstrations, 

technical issue management, and debugging with ability to communicate the 

findings to development teams

• Communication: Excellent written and verbal communication skills with ability 

to explain technical concepts to diverse audiences

• Analytical Skills: Strong problem-solving abilities with meticulous attention to 

detail

• Cross-Functional Collaboration: Proven experience working with technical 

teams, particularly software developers

• Adaptability: Ability to quickly learn and master new tools and software 

platforms

• Customer-Centric Approach: Genuine passion for driving customer success 

and business outcomes

Preferred Qualifications

• Platform Experience: Familiarity with e-commerce and CRM tools (HubSpot, 

Pipedrive, Shopify, Stripe, etc.)

• Global Market Experience: Previous experience supporting international 

customers from UK, Europe, and Australia

• Remote Work Proficiency: Proven success working remotely with strong selfmanagement capabilities

• AI-First Learning: Enthusiasm for leveraging AI tools and technologies to 

enhance productivity and customer success outcomes

• Schedule Flexibility: Ability to accommodate global customer base across 

multiple time zones

• Industry Knowledge: Understanding of SaaS business models and customer 

success metrics

Key Competencies

• Strategic thinking with ability to understand customer business objectives

• Cultural sensitivity and experience working with diverse, international clientele

• Exceptional organizational and project management skills

• Proactive problem-solving mindset with customer advocacy focus

• Continuous learning orientation in fast-paced technology environment

What We Offer

• Fully remote work-from-home position with flexible working arrangements

• AI-first learning culture at Cloudify that encourages innovation and continuous  improvement through AI adoption

• Opportunity to work with diverse, global customer base

• Professional development and career growth opportunities

• Collaborative environment with cross-functional teams

• Exposure to cutting-edge SaaS technology and industry best practices

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹50000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Optimhire Software Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Optimhire Software Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.