Customer Support Executive

The Customer Service Executive in a freight forwarding company is responsible for managing end-to-end shipment coordination, ensuring smooth communication between customers, carriers, and internal teams. The role focuses on providing excellent service, timely updates, and efficient handling of import and export shipments by Air and Sea.

Key Responsibilities

• Act as the primary point of contact for customers regarding shipment status and queries.

• Coordinate import and export shipments (Air & Sea) from booking to final delivery.

• Prepare and verify shipping documents such as BL, AWB, Invoice, Packing List, COO, etc.

• Track shipments and provide proactive status updates to customers.

• Liaise with airlines, shipping lines, transporters, CHA, and overseas agents.

• Handle customer complaints and resolve issues promptly and professionally.

• Ensure compliance with company SOPs and international trade regulations.

• Maintain accurate records in CRM / ERP systems.

• Support sales team with operational inputs and customer follow-ups.

Skills & Requirements

• Graduate in any discipline (Logistics / Supply Chain preferred).

• 1–3 years of experience in freight forwarding or logistics.

• Knowledge of import/export procedures, Intercoms, and documentation.

• Strong communication skills in English and local language.

• Good coordination, multitasking, and problem-solving abilities.

• Proficiency in MS Office and freight management systems.

• Customer-focused attitude with attention to detail.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.