Customer Support Executive

13,000 - 20,000 /month

One Freight Forwarders Private Limited

Bhandup (West), Mumbai

1 - 6+ years Experience in Customer Support / TeleCaller

Replies in 24hrs

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Logistics

All Education levels

Females Only

6 days working | Day Shift

Job Description

The Customer Service Executive in a freight forwarding company is responsible for managing end-to-end shipment coordination, ensuring smooth communication between customers, carriers, and internal teams. The role focuses on providing excellent service, timely updates, and efficient handling of import and export shipments by Air and Sea.

Key Responsibilities

Act as the primary point of contact for customers regarding shipment status and queries.
Coordinate import and export shipments (Air & Sea) from booking to final delivery.
Prepare and verify shipping documents such as BL, AWB, Invoice, Packing List, COO, etc.
Track shipments and provide proactive status updates to customers.
Liaise with airlines, shipping lines, transporters, CHA, and overseas agents.
Handle customer complaints and resolve issues promptly and professionally.
Ensure compliance with company SOPs and international trade regulations.
Maintain accurate records in CRM / ERP systems.
Support sales team with operational inputs and customer follow-ups.

Skills & Requirements

Graduate in any discipline (Logistics / Supply Chain preferred).
1–3 years of experience in freight forwarding or logistics.
Knowledge of import/export procedures, Intercoms, and documentation.
Strong communication skills in English and local language.
Good coordination, multitasking, and problem-solving abilities.
Proficiency in MS Office and freight management systems.
Customer-focused attitude with attention to detail.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Executive job

Who is eligible to apply for this Customer Support Executive job at One Freight Forwarders Private Limited?
Ans : Candidates should have All Education levels and skills like Computer Knowledge, Domestic Calling for this Customer Support Executive job offered by One Freight Forwarders Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹13,000-₹20,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bhandup (West), Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 1-7 years of experience can apply for this Customer Support Executive job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling.
Where is this job located?
Ans : This Customer Support Executive job is located in Bhandup (West), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 1-7 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹13,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.