Customer Support Executive

18,000 - 25,000 /month

Nykaa Global Marketing Private Limited

Lower Parel West, Mumbai

6 - 12 months Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Logistics

Languages: Hindi

Graduate and above

All genders

Rotational Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Job Description: CS to Logistics Team Role Objective: To manage and resolve all logistics-related customer queries in coordination with the Customer Support (CS) team, ensuring timely resolutions, continuous process improvements, and high customer satisfaction. Key Responsibilities:  Handle logistics-related queries routed via email, chat, or internal portals from the CS team.  Resolve urgent delivery issues, POD (Proof of Delivery) requests, and disputed cases raised by customers.  Ensure closure of all customer cases within the defined TAT (Turnaround Time).  Take full ownership of queries and provide timely, positive resolutions.  Enhance the organization's reputation by taking initiative and addressing new or complex requests.  Conduct weekly reviews with courier partners to improve delivery TAT and service quality.  Collaborate with the CS team and other departments to improve processes and enhance customer service quality.  Actively engage with cross-functional teams to streamline logistics operations. Additional Details:  Shift: Rotational shifts  Week Off: Rotational weekly off  Salary: ₹18,000 to ₹25,000 in-hand,

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

What are the eligibility criteria for this Customer Support Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience and skills like Computer Knowledge, Query Resolution for this Customer Support Executive job offered by Nykaa Global Marketing Private Limited in Lower Parel West, Mumbai.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹25,000 per month.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Lower Parel West, Mumbai.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Lower Parel West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 20 openings available.