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Customer Support Executive

salary 16,000 - 45,000 /month*
company-logo
job companyNnhire.com
job location Sector V - Salt Lake, Kolkata
incentive₹20,000 incentives included
job experience1 - 6+ years Experience in Customer Support / TeleCaller
10 Openings
Incentives included
full_time Full Time

Skills Required

Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
All Education levels
gender
All genders
jobShift
6 days working | Day Shift

Job Description

Customer Support Executive (Voice Process)

Looking for a Customer Support Executive to handle voice-based technical support, issue resolution, and upselling/cross-selling.

Key Responsibilities:

  • Handle incoming customer calls; troubleshoot technical issues & provide accurate solutions

  • Maintain high FCR & ensure customer satisfaction

  • Identify customer needs; drive upselling & cross-selling of products/services

  • Maintain call details, queries & ticket status in CRM/Excel

Qualification & Skills:

  • 1–2 years experience in Voice Process, Technical Support, or Customer Care

  • Experience in upselling/cross-selling preferred

  • Strong issue resolution & customer-handling skills

  • Excellent verbal communication in English, Hindi & Bengali

  • Minimum Qualification: Graduate

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Executive job

  1. What qualifications and experience are required for this Customer Support Executive position?
    Ans : Candidates should have All Education levels with 1-7 years of experience and skills like Query Resolution.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Executive job ranges between ₹16,000-₹45,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
  5. How many vacancies are there for this Customer Support Executive job?
    Ans : There are 10 vacancies for this Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Executive job?
    Ans : As a Customer Support Executive, key responsibilities include skills like Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Executive position is Sector V - Salt Lake, Kolkata.
  9. Who is the right fit for this Customer Support Executive job?
    Ans : A candidate having skills like Query Resolution with 1-7 years of experience is the right fit for this Customer Support Executive job.
  10. What makes this Customer Support Executive job a good opportunity?
    Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹16,000-₹45,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Skills Required

Query Resolution, voice process, Technical support

Shift

Day

Contract Job

No

Salary

₹ 16000 - ₹ 45000

English Proficiency

Yes

Contact Person

Shivam Rai

Interview Address

Salt lake sector V kolkata, Sector V - Salt Lake, Kolkata
Posted 7 hours ago
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