Customer Support Executive

15,000 - 22,000 /month

Nishorama

Malad (West), Mumbai

1 - 2 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Description

Customer Support Executive

We are looking for a Customer Support Executive to join our team at Nishorama, a premium ethnic wear brand. The role offers a competitive in-hand salary and involves delivering exceptional customer support to both domestic and international customers across multiple channels. Join us for a collaborative work environment with excellent opportunities for career growth as our brand continues to expand.

Key Responsibilities:

Respond promptly to customer queries via WhatsApp, email, Instagram, phone calls, and marketplace platforms.
Handle order-related concerns, including tracking, delays, cancellations, returns, exchanges, and refunds for Indian and international customers.
Coordinate with the warehouse, logistics, and courier partners to resolve delivery and shipping issues.
Assist customers with product details, sizing guidance, fabric care, and order placement.
Manage return and exchange requests from initiation to successful closure.
Maintain accurate records of customer interactions and follow-ups.
Escalate unresolved issues to the relevant teams and ensure timely resolution.
Share recurring customer feedback to help improve products, services, and processes.

Job Requirements:

The minimum qualification for this role is a Graduation in any discipline with 2+ years of experience in customer support, preferably in an E-commerce or D2C brand. Candidates should be confident in handling both domestic and international customers, possess excellent verbal and written communication skills in English and Hindi, and have a patient, solution-oriented approach.

Experience with Shopify, Amazon Seller Central, WhatsApp Business, email support, and spreadsheets will be an added advantage. Candidates should be organised, reliable, and willing to work on-site from Malad West, Mumbai, 6 days a week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 10 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Malad (West), Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹22,000 per month. This is a Full Time job and has 10 openings.