A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Nihva Technologies Privatе Limited
Pimpri Chinchwad, Pune
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
Position: Client Support Executive
Experience: 1–3 Years
Location: Pimpri-Chinchwad, Pune, Maharashtra 411019
Qualification: Graduate in any discipline with relevant experience in Client Support, Customer Service, Sales Coordination, or similar roles.
Job Responsibilities
Receive and handle incoming client calls professionally.
Communicate with clients in a clear and fluent manner, in English, Hindi and Marathi.
Understand client requirements, queries, and complaints.
Create Ticket in ERP and coordinate with the concerned team for resolution.
Follow up with clients regularly regarding pending issues, orders, services, and requirements.
Maintain proper records of client calls, follow-ups, and issues.
Coordinate with Sales, Service, Project, and Technical teams for timely resolution.
Update client-related information and follow-up status in ERP.
Prepare and maintain reports ERP
Ensure timely communication and follow-up until the client query is completely resolved.
Maintain good relationships with existing clients and ensure customer satisfaction.
Required Skills
Good verbal and written communication skills.
Fluent in English, Hindi and Marathi.
Good telephone etiquette and client-handling skills.
Basic to intermediate MS Excel knowledge.
Basic knowledge of ERP systems.
Good follow-up and coordination skills.
Problem-solving and customer-service attitude.
Ability to handle multiple client queries and priorities.
Good team coordination skills.
Key Competencies
Communication | Customer Handling | Client Follow-up | Problem Solving | MS Excel | ERP Knowledge | Coordination
